Everything we make at Grafix Media is printed to order for you, so our returns policy is different from a store that sells ready-made products. Please read it before you order.
All Sales Are Final
Because our products are custom made, we can’t accept returns or exchanges, and we don’t offer refunds once printing has started.
Cancelling or Changing an Order
If you need to cancel or change your order, contact us as soon as possible at estimator@grafix-media.ca or (587) 329-4304. Once your order has been printed, it can’t be cancelled or refunded, and changes may no longer be possible.
Proofs: Nothing Is Printed Without Your Approval
We proof every project before it goes to print. You’ll receive your proof through Frame.io, where you can review it, leave comments and approve it. We do not print any order until you have given us your explicit approval.
Before we send your proof, we check your files. If a file can’t be printed well as supplied, we’ll let you know and explain why. Common reasons include:
- Low resolution: images below 300 DPI at the final print size can print blurry or pixelated.
- No bleed or margins: artwork without bleed, or with text and important details too close to the edge, can be trimmed off during cutting.
- RGB colour mode: files set up in RGB instead of CMYK can print with noticeably different colours.
You can then send us a corrected file, or ask our graphic design team to fix it for you.
Please check your proof carefully, including spelling, dates, numbers, colours and layout. Once you approve it, we print exactly what you approved, and we can’t offer a refund or free reprint for errors that were in the approved proof.
Defective or Incorrect Products
If your order arrives with a printing defect, or isn’t what you approved, contact us within 7 days of receiving it, with photos of the problem. We’ll review it, and if the problem is ours, we’ll reprint your order at no extra cost.
Damaged in Shipping
If your order arrives damaged, contact us right away with photos of the package and the products. See our Shipping Policy for more.
Questions
Call (587) 329-4304 or email estimator@grafix-media.ca, Monday to Friday, 9 am to 4 pm.